Friday, October 24, 2014

Frequently Asked Questions

A handy guide to life’s Rundown-related questions

What is Rundown?

In broad strokes, we’re the ticket to the best of your city. More specifically, Rundown is a free daily email bringing you the inside intel on your urban playground: from first looks at restaurants and bars you need to know about now, to exclusive scoops on can’t-miss events around town — and that’s only to start.

For more info, see About Us.

So how do I sign up?

Click here and enter your email address. For each edition you choose, you’ll get one email a day that provides all you need to know about a key place, event, website, or product — in 60 seconds or less.

How do I change my profile information?

Click here to go to My Rundown, where you can update your profile.

How do I send in an idea for Rundown?

Much to our chagrin, even we don’t know everything. If you’ve got the hookup on the hottest new skydiving mixology course or zombie bikini battle, we want to hear about it. Click here or on Contact Us to send your suggestions. We review every submission, and if it blows our collective mind, we may even write about it.

Can I pay to get my product or venue featured?

Not a chance. We draw an impenetrable line between editorial and advertising. We cannot be bought (even with dry-aged Kobe steak dinners with Kate Upton), and we don't give extra love to advertisers. We just use our network of culture spies to scope out and spotlight the stuff that we think will make your life better.

So how do you guys make money?

  1. Consume bacon.
  2. ???
  3. Profit!

Additionally, we sell advertising — the banners and text links that accompany each article, plus "Sponsored Rundown" emails. For more about those, see our Editorial Policy.

Will you sell my email address or other information?

Absolutely not. For more information, see our Privacy Policy.

I signed up but I haven't gotten any emails yet. What's up?

We blame the LOLcats and their resulting spam kittens. Thanks to them and various other Internet evils, Rundown emails may sometimes get inadvertently blocked, or marked as junk mail or spam, by your email service. To make sure you receive Rundown every day, add Rundown to your safe sender list. For more information, click here.

My Rundown emails look a little wonky. What's up?

Many email service providers automatically block images. (Blame those dang spam kittens.) Check your email account preferences or settings and adjust them to "unblock" images. For more information, click here.

Can I change the address where my Rundown emails are sent?

Of course. No man should be shackled to the unfortunate email address he concocted in his undergrad years. Make any account changes you want at My Rundown.

How do I unsubscribe?

If you decide Rundown isn't for you, unsubscribe at any time by clicking on Unsubscribe. Nice knowing you.

How would I go about advertising on Rundown?

Click here to contact us, and a sales representative will get back to you with the details.

If I advertise on Rundown, am I still eligible to be featured in an article?

Yes, but not because you're advertising with us — only if our editorial staff decides to cover you on their own. Our advertising and editorial are as separate and distinct as Lakers fans and Clippers fans: they may share a roof, but they don't mix. For more info, click here.

Email Help

Having trouble receiving or reading our magical missives? Select your email provider below.

Microsoft Outlook

If Rundown is landing in your junk email folder next to messages from teenseatingsandwiches.com, you need to add rundown.com to your "Safe Senders" list. Here's how.

  1. Go to the "Tools" menu, and select "Options."
  2. In "Preferences" tab, click the "Junk Email" button.
  3. Click the "Safe Senders" tab.
  4. Click the "Add" button.
  5. Type "rundown.com" (no quotes) into the box in the pop-up window, and click the "OK" button.
  6. Click "OK" on each of the previous pages to exit the Options windows.

Are the images in our emails being blocked? Follow these same steps above.

AOL

If you're not receiving Rundown in your AOL account, do the following:

  1. Log in to your email account.
  2. Open your Address Book.
  3. Add today@rundown.com.

Make sure you check your "bulk senders" folder for rundown.com, where it says "show me mail from" in your Mailbox.

If the images in our emails aren't showing up, unblock them by clicking "Enable Images and Links" in your mail browser window.

Hotmail/MSN

If Rundown is going to your junk email folder, do the following:

  1. Log in to your email account.
  2. Click "Options."
  3. Click "Junk Email Protection."
  4. Click "Safe List."
  5. Add "rundown.com" (no quotes) to the Safe List.

To unblock images, click "options" and go to the "Mail Display Settings." Click the box to "Display Internet content."

Yahoo

If Rundown is going to your junk email folder, do the following:

  1. Log in to your email account.
  2. Click "Mail Options."
  3. Click "Filters."
  4. Click the "Add" button.
  5. Name the filter, then where it says "From header contains," type "rundown.com" (no quotes).
  6. Where it says "Then...Move the message to," select "Inbox."
  7. Click "Add Filter."

To unblock images, follow these same steps above. Or click "Options" and go to the "Spam Protection" section. Select "Don't block any images."

Gmail

If Rundown is going to your spam email folder, do the following:

  1. Log in to your email account.
  2. Click on "Spam" in the column on the left.
  3. Check the box next to an email sent by Rundown.
  4. Click the "Not Spam" button above the message.

If images are being blocked, click where it says "Always display images from today@rundown.com" at the top of an email sent by Rundown.

MAC OS X

If Rundown is being designated as Junk Mail, do the following:

  1. Log in to your email account.
  2. Click "Not Junk" on an email sent by Rundown.
  3. To unblock images, click "Preferences," then click the Viewing icon in the Preferences window. Select the checkbox for "Display images and embedded objects in HTML messages."

Spam Filters

Postini Spam Filter

If Rundown emails appear in your quarantine summary, do the following:

  1. Log in to your Postini Message Center.
  2. Click "My Settings" on the right.
  3. Click "Approve Senders."
  4. Type “rundown.com” (no quotes) in the Approved Senders box.
  5. Click "Update Approved Senders."

SpamArrest

You have one of two options for approving emails from Rundown in SpamArrest.

Add as an Authorized Sender:

  1. In the "Members Area," click the “Senders” tab.
  2. Type “rundown.com” (no quotes) in the appropriate field.

Verify as an Authorized Sender:

  1. In the "Members Area," click the "Mail" tab.
  2. Underneath "Inbox," click on the "Unverified" folder.
  3. Check the box beside “rundown.com” in the unverified senders list and click "Authorize."

Mac OSX Mail.app

If Rundown is going to your spam email folder, do the following:

  1. Locate the Rundown message in your spam email folder.
  2. Click on "today@rundown.com" in the recipient field.
  3. Choose "Add to Address Book" from the drop-down menu.
  4. Click "Done" in the Address Book.

If you're unable to find Rundown emails in your spam folder, do the following:

  1. Go to the Applications folder in Finder, and locate Address Book.
  2. Click the plus symbol to add a new contact.
  3. Enter "today@rundown.com" (no quotes) in the email address field.
  4. Click "Done."

Other Email Providers

If you've subscribed to Rundown but aren't getting our emails, your email provider or company may think emails from Rundown are spam and thus deserve to be blocked. Here are some solutions.

  • Contact tech support and let them know what's up. They should be able to put rundown.com and/or the following IP address on a "safe list": 66.34.220.112
  • Look for a "Safe List" in the your email program's settings section, and add "rundown.com" (no quotes). If you have to enter a complete address, use "today@rundown.com" (no quotes). If your system requires senders to be in your address book to avoid being diverted into "junk," "bulk," or "spam," add "today@rundown.com" (no quotes) to your address book.
  • Sign up under another email account like the ones covered above. That'll stick it to the Man!

None of that worked? Contact us.